SHIPPING & DELIVERY
At Ochrevogue, we're committed to making every delivery smooth, secure, and dependable. This Shipping & Delivery Policy explains how we process, ship, and deliver orders, so you know exactly what to expect once your order is placed.
Order Processing
Once your payment is received and confirmed, your order enters fulfillment.
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Orders are typically prepared for shipment within 1-3 business days.
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During busy periods, promotions, or public holidays, processing may take slightly longer.
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Once your order ships, you'll receive a confirmation email with tracking details, where available.
Business days run Monday through Friday, excluding German public holidays.
Where We Ship
Ochrevogue currently ships to select destinations across Europe. Available countries and shipping methods appear automatically at checkout based on your delivery address. If your location isn't shown as an option, we're unfortunately unable to deliver there at this time.
Estimated Delivery Windows
Delivery estimates begin once your order leaves our warehouse:
Germany: 2-5 business days
Netherlands: 3-7 business days
Belgium: 3-7 business days
Austria: 3-7 business days
Other European countries: 4-10 business days
These timeframes are estimates only. Actual delivery may be affected by customs processing, courier delays, bad weather, local holidays, or other factors outside our control.
Shipping Costs
Shipping fees are calculated automatically at checkout based on:
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Delivery destination
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Order value
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Package size and weight
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Chosen delivery method
Your final shipping cost is shown before you complete payment. We may occasionally offer discounted or free shipping on qualifying orders.
Tracking Your Order
Where the courier supports it, we'll email your tracking information once your order ships. Tracking updates can take a few hours to appear in the carrier's system.
Delivery Accuracy
You're responsible for ensuring your shipping details at checkout are complete and correct. Errors or missing information can result in:
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Delivery delays
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Returned parcels
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Failed delivery attempts
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Extra shipping fees if reshipment is needed
Ochrevogue isn't responsible for delays or failed deliveries caused by inaccurate address details provided by the customer.
Unexpected Delays
We work with dependable logistics partners, but delays can still occasionally happen for reasons beyond our control. If your order hasn't arrived within the estimated window, reach out to our support team — we'll follow up with the carrier and keep you updated.
Lost or Damaged Packages
If your order is lost in transit or arrives damaged, contact us as soon as possible. To help us resolve things quickly, please share:
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Your order number
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A short description of the problem
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Photos of the damaged item and packaging, if relevant
We review each case individually and work with the carrier to find the best resolution.
Customs, Duties, and Taxes
For international orders, customs duties, import taxes, or other local charges may apply depending on the destination. Unless stated otherwise at checkout, these costs are the customer's responsibility. Ochrevogue isn't responsible for delays caused by customs processing.
Contact Us
For any questions about shipping, delivery, tracking, or your order, we're happy to help:
Trading Name: Ochrevogue
Legal Entity: markttor UG (haftungsbeschränkt)
Commercial Register No.: HRB 283171
Register Court: Amtsgericht Charlottenburg (Berlin)
Business Address: Tempelhofer Weg 59, 12347 Berlin, Germany
Email: info@ochrevogue.com
By placing an order with Ochrevogue, you confirm that you've read and understood this Shipping & Delivery Policy.