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PRIVACY POLICY

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At Ochrevogue, protecting your personal data and privacy is something we take seriously. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website or place an order with us.
By using our website or placing an order, you confirm that you've read and understood the practices described below.

  1. Who We Are
    This website is operated by:
    Trading Name: Ochrevogue
    Legal Entity: markttor UG (haftungsbeschränkt)
    Company Type: Unternehmergesellschaft (UG) (haftungsbeschränkt)
    Commercial Register No.: HRB 283171
    Register Court: Amtsgericht Charlottenburg (Berlin)
    Business Address: Tempelhofer Weg 59, 12347 Berlin, Germany
    Email: info@ochrevogue.com

  2. Personal Data We Collect
    Depending on how you interact with our website, we may collect details such as:

  • Your full name

  • Billing and shipping addresses

  • Email address

  • Phone number

  • Payment and transaction details

  • Order history

  • Account information (if you create one)

  • Correspondence with customer support

  • IP address

  • Browser and device type

  • Operating system

  • Site usage and browsing activity

We collect only what's necessary to operate our business, fulfill orders, improve our services, and meet our legal obligations.

  1. How We Collect Your Data
    We may gather information when you:

  2. Place an order through our store.

  3. Create or manage a customer account.

  4. Contact our support team.

  5. Subscribe to our newsletter or promotions.

  6. Enter a survey, contest, or campaign.

  7. Browse our site, via cookies and similar technologies.

  8. Complete a purchase through our payment, shipping, or other service partners.

  9. Why We Use Your Data
    We process personal data to:

  10. Process and ship your orders.

  11. Verify payments and prevent fraud.

  12. Provide customer support.

  13. Manage your account.

  14. Improve our website, products, and services.

  15. Monitor site performance and visitor behavior.

  16. Meet accounting, tax, and legal obligations.

  17. Send promotional messages, where the law or your consent permits it.

We use only the data reasonably required for these purposes.

  1. Our Legal Basis for Processing
    Where the GDPR applies, we rely on one or more of the following legal grounds:

  2. Performing a contract with you.

  3. Complying with a legal obligation.

  4. Pursuing legitimate business interests that don't override your rights.

  5. Your consent, where the law requires it.

  6. Who We Share Data With
    To deliver our products and services, we may share your data with trusted partners, including:

  • Payment processors

  • Shipping and logistics companies

  • Website hosting providers

  • Analytics and performance tools

  • IT support providers

  • Professional advisors

  • Authorities, where legally required

Ochrevogue does not sell, rent, or trade your personal data to third parties for their own marketing purposes.

  1. Our Website Platform
    Our online store runs on a third-party e-commerce and hosting platform. Data submitted through our site may be processed and stored on that provider's infrastructure, which applies technical and organizational safeguards to protect customer data in line with applicable privacy law.

  2. Cookies
    We use cookies and similar technologies to:

  3. Keep the website functioning properly.

  4. Remember your preferences.

  5. Improve site performance.

  6. Understand how visitors use the site.

  7. Support site security.

  8. Make your shopping experience smoother.

You can manage or block cookies through your browser settings, though this may limit certain site features.

  1. How Long We Keep Data
    We retain personal data only as long as reasonably necessary to:

  2. Process and complete orders.

  3. Provide customer support.

  4. Maintain accounting and tax records.

  5. Resolve disputes.

  6. Meet legal and regulatory requirements.

Once data is no longer needed, we delete, anonymize, or otherwise dispose of it in accordance with the law.

  1. How We Protect Your Data
    We apply reasonable administrative, technical, and organizational measures to protect your data against unauthorized access, misuse, loss, or disclosure. That said, no online system can guarantee absolute security.

  2. Your Rights
    Under applicable data protection law, including the GDPR, you may have the right to:

  3. Access the data we hold about you.

  4. Correct inaccurate or incomplete data.

  5. Request deletion of your data.

  6. Restrict certain processing.

  7. Object to certain processing.

  8. Receive your data in a portable format, where applicable.

  9. Withdraw consent, where processing relies on it.

  10. Lodge a complaint with a data protection authority.

To exercise any of these rights, use the contact details below.

  1. Marketing Emails
    If you've subscribed to our marketing emails, you can opt out at any time by:

  2. Clicking "unsubscribe" in any email; or

  3. Contacting our support team.

Order confirmations, payment notices, shipping updates, and other service messages will still be sent as needed.

  1. Children's Privacy
    Our site and products are intended for individuals aged 16 and over. We do not knowingly collect data from children. If we discover we've done so by mistake, we'll remove it promptly.

  2. Data Transfers Abroad
    Some of our service partners may process or store data outside your home country. When this occurs, Ochrevogue ensures appropriate safeguards are in place, consistent with European data protection law, including the GDPR.

  3. Links to Other Sites
    Our website may link to third-party sites we don't control. Ochrevogue is not responsible for their content, privacy practices, or security. We recommend reviewing the privacy policy of any external site you visit.

  4. Changes to This Policy
    We may update this Privacy Policy periodically to reflect changes to our services, legal duties, or operations. Updates take effect as soon as they're posted here, so we encourage you to check back from time to time.

  5. Get in Touch
    For questions about this policy or to exercise your privacy rights, contact us:
    Trading Name: Ochrevogue
    Legal Entity: markttor UG (haftungsbeschränkt)
    Commercial Register No.: HRB 283171
    Register Court: Amtsgericht Charlottenburg (Berlin)
    Business Address: Tempelhofer Weg 59, 12347 Berlin, Germany
    Email: info@ochrevogue.com

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By continuing to use the Ochrevogue website, you confirm that you've read, understood, and accepted this Privacy Policy.

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